Someone Has To Do It

                                            Announcement

  On September 20, of recent memory, late that Friday afternoon, I suffered a medical emergency involving a good deal of blood that got out of place-- with considerable distress. I felt I needed medical attention at once and so began calling the appropriate physicians, hoping to talk to a “doctor on call”.

    What I got was a collapse of the telephone service that is supposed to treat between patient and physician at off hours. I could get through to no one.

    I considered 911; instead, Betty drove me to the relatively close ER, where they slammed me into the hospital for three days.

   And so, on behalf of all of us who perhaps have lived too long and must rely on the use of the telephone in our daily lives, and who, like me, daily encounter the careless, incomprehensible, responses of professional, commercial, public exchanges by telephone,

                                                   I Propose:

   To occupy rooms above Boulder’s Pearl Street Mall, to establish

THE BOULDER INSTITUTE

FOR

THE PRACTICE OF THE TELEPHONE

At start-up, the Institute will offer, Three Steps,

a way to improve the telephonic practices of those who serve the public and private sectors as secretaries, receptionists, announcers, menu recorders; etc. The goal is to make their communication clear, articulate, audible, and agreeable.

Step One: Diagnosis, meeting with the referred client to determine level of

         telephonic skill

Step Two: private or group Exercises for improvement

Step Three: Testing in the field with evaluations

Should these three basic steps not yield the desired results of clarity, audibility and character, the Institute will be prepared, next, to examine and evaluate the client’s company’s telephonic equipment and its installation.

Should there yet remain a problem, the Institute will be prepared to go to the company’s server, or provider, to seek remediation.

If desired the Institute will offer continued monitoring of a client’s performance.

The Institute will hold Work-shops

on such topics as:

The human voice in private and public

How to use the human voice in art and craft

How to know the language you speak

How to speak what you know

The responsibility of the speaker

The rights of the hearing impaired

Posture, Projection, and Intention in speaking

How to imagine a hearer or listener

How not to over-load menus

You may call 303 … …. To hear a sample of the quality of communication every caller ought to hear on your telephones.

The Institute’s Motto:

The English Sentence is a Rhetorical Action.

Or

Never Simper like a “Green Girl”